Maintenance
Coordinate platform and dependency updates in line with your hosting and website setup.
Keep your website useful and up to date.
Website maintenance & support
Website maintenance, content updates, performance checks and usability improvements, with a defined support scope and handover.
How we helpPractical support.
Practical support.
Clearly defined deliverables.
Content updates
Keep service details, team information and contact pages aligned with your business.
Performance checks
Review important pages and user journeys for issues that affect visitors.
Modernisation
Plan improvements to usability, accessibility and design as your needs change.
A straightforward way to workUnderstand.
Understand.
Agree.
Move forward.
- We understand your business, systems and priorities.
- We agree the scope, deliverables, responsibilities and fees.
- We establish access and the information we need.
- We deliver the agreed work and review the next steps.
Services are tailored to your jurisdiction and business. Specialist work and additional requirements are scoped separately.
Website maintenance & support
What to prepare for our first conversation
- Your website URL, platform and hosting provider
- The issues or recurring updates you want handled
- Who owns the domain, hosting and content approvals
Start with an outline of your needs. Share confidential records through the client portal once your engagement and access are arranged.
Questions about this service
Can BMD maintain a website built by someone else?
We first review the platform, hosting arrangement, access ownership and the work you need. A support scope can then identify compatible updates, content tasks and checks. We confirm whether the existing setup can be supported before accepting responsibility for changes.
What should ongoing website care cover?
Agree which updates, pages, forms and user journeys are included, how requests are submitted and how changes are reviewed. Performance and usability improvements can be prioritised alongside maintenance. Response times, backup responsibilities and work outside the plan should be specified in your support agreement.
How quickly are website changes made?
Response times and the number of changes included each month are set in the agreed support scope. Urgent problems, such as a broken enquiry form or an expired security certificate, are prioritised over content updates and improvements.